Private labels
Supplier:
Food Solutions s.r.o., registered at the Regional Court in Ostrava, file number C 77720/KOS, represented by managers Pavel Hermann
and Jaromír Stopka, with its registered office at 8. Pěšího pluku 2380, 738 01 Frýdek-Místek.
Food Solutions s.r.o., Metylovice 610, 739 49 Metylovice
1. Order and Conclusion of Sales Contract
a) All orders submitted only by email (objednavky@foodsolutions.pro) are binding.
By placing an order, the customer confirms that they have read these terms and conditions
and the complaints procedure below and agrees to them.
b) An order is a proposal for a sales contract. The sales contract arises at the moment the
ordered goods are received by the customer.
c) The validity of the order is conditioned by providing all necessary invoicing and delivery information.
d) Ownership rights to the goods pass to the customer upon payment of the purchase price upon receipt.
e) By placing a binding order, the customer consents to the collection and archiving of personal data about
the buyer and their purchases.
f) The acceptance of the order is confirmed to the customer via an informational email sent back to the sending address.
g) Phone orders are not accepted.
h) Order cancellation can be made in writing or via email, no later than 24 hours from the delivery of the order.
After this period, necessary fees related to the cancellation of the order may be charged to the customer.
i) Current availability of production dates and capacities can be inquired about by phone or email.
The supplier does not guarantee immediate availability of production and is not obliged to conclude the sales
contract for the ordered goods.
a) Prices of goods are sent electronically upon request in the form of a price offer, provided the following details are included:
- Identification of the buyer
- Their company ID and VAT ID (if registered as a VAT payer)
- A valid email address
- A contact phone number for an authorized person including their name and surname
b) Prices listed in the price offer are excluding VAT. Therefore, VAT must be added to this price at the rate according to applicable laws.
c) In the case of necessary price adjustment, the customer will be informed at least 2 months in advance with a new price offer in electronic form.
d) The supplier reserves the right to send a pro forma invoice for 50-100% of the contract value before commencing production.
Delivery conditions are always agreed upon with the customer in advance and are part of the price offer sent
in electronic form. If shipping costs are not included in the product price, the customer is obliged to collect the goods
by their own transport within 5 working days. If the goods are not collected within this time, the order will be shipped
by our transportation and the costs will be additionally charged to the customer. In case of collection of the completed
order by the customer, it is necessary to arrange the date and time by phone or email at least 1 day in advance.
If the manufacturer is required to deliver the goods to a location specified by the customer in the order, the customer
is obliged to accept the goods upon delivery. If the customer does not accept the delivery of the goods as per the order,
the manufacturer is entitled to charge the customer for material damages incurred by the customer's failure to accept the
goods (particularly delivery costs, packaging, etc.). The goods are considered delivered upon delivery to the address specified
by the customer in the order, or upon loading for transport ordered by the customer.
This complaints procedure applies to all sales contracts concluded between Food Solutions s.r.o., VAT ID: 07920717 ("Manufacturer")
and the customer, realized through telephone or electronic communication. The complaints procedure sets forth the conditions under
which the customer can assert rights due to defects (hereinafter referred to as "complaints"), and also establishes the process for
swift and proper handling of complaints and the mutual rights and obligations of the manufacturer and customer.
Complaint Process:
To assert a complaint, the invoice is always used.
Rights due to defective performance are asserted by the customer with the manufacturer through electronic mail,
which will contain the identification of the customer, order number, tax document, identification of the goods,
description of the defect, and the claimed right. Rights due to defective performance can also be asserted at the
manufacturer's business location. When the customer asserts a right due to defective performance, the other party
will confirm in writing when the right was asserted, as well as the measures taken and the duration of such measures.
The manufacturer will collect the complained goods via a transport service at its own expense unless agreed otherwise.
The moment of asserting the complaint is considered the moment when the expression of the customer's will
(assertion of right due to defective performance) reaches the manufacturer.
The customer, when asserting a complaint, is obliged to present the goods complete, in accordance with hygiene regulations,
general hygiene principles, and properly packaged.
Reasons for the Expiration of the Right to Assert Warranty
The customer's rights from liability for defects of the goods during the shelf life of the product for which the warranty period applies will expire if:
- Not asserted within the warranty period
- The defect was caused by improper storage of the product, particularly high temperatures or direct sunlight (see recommended storage temperatures)
- The goods were mechanically damaged (torn packaging)
- The goods were fully or partially consumed
- In the case of delivery of a raw material by the customer and non-submission of a certificate and specification
Mismatch upon Delivery of Goods after Acceptance
In the event that the customer receives goods that are visibly damaged mechanically or otherwise at the time of
acceptance, they must draw up a verifiable record with the carrier and immediately inform the manufacturer of this fact.
In the case of personal collection, the customer must do this immediately. Late notifications or complaints
will not be taken into account, and damages arising in this way cannot be covered.
In the event of a mismatch between the delivered goods and accompanying documents (incomplete delivery
or other substitutions of goods), the customer is obliged to inform the manufacturer no later than 3 working
days after receiving the goods. Late complaints will not be considered. The manufacturer keeps records of photographs
of the goods from each outgoing pallet, and any discrepancies with accompanying documents will be compared with these photographs.
Length of Warranty Period
The manufacturer undertakes to provide the customer with a quality warranty for purchased goods until the date of usability
or minimum durability, or until the time for which the goods are to be consumed, provided that the customer adheres to storage
conditions and the food was not opened, except where necessary to ascertain a defect.
The manufacturer keeps samples from each produced batch in recommended storage conditions
(up to 20°C, dark place at up to 65% humidity) for the entire shelf life of the product.
Daily written records are kept regarding these conditions according to HACCP. The manufacturer can,
therefore, assess any improper storage of the product.
The warranty period begins from the date of issuance of the invoice by the manufacturer.
During the warranty period, the customer agrees that the goods or part thereof will be suitable
for use for the agreed or usual purpose for the agreed time and that they will retain the agreed or usual properties.
Processing Time for Complaints
The complaints process begins on the day the complained goods arrive at the manufacturer's address.
The complaints process ends on the day the complaint process is completed. The resolved complaint will
be sent back to the customer as soon as possible. The customer will be informed of the completion of
the complaints process via email or phone at the email address or phone number provided by the customer
in the complaint form.
Complaints and Disputes
In all complaints and disputes arising from complaints, it is necessary to proceed according to Czech law.
Final Provisions. This complaints procedure is valid from November 1, 2023. The manufacturer reserves the
right to change these complaint and warranty conditions.
Products produced by the manufacturer may not contain any preservatives, and for this reason, it is essential to ensure proper storage conditions for the product, especially the recommended temperature, and not to expose the product to direct sunlight. Storage conditions for products not containing preservatives are a maximum of 20 °C, ideally in a cool, dark, and dry place with a maximum of 65% humidity.
These terms and conditions apply as stated on the seller's website on the day the electronic order is sent by the customer.
By sending the electronic order, the customer unreservedly accepts all provisions of the terms and conditions as valid on the day the order is sent.
In the event of a change in the terms and conditions, you can obtain the original terms applicable at the time the sales contract was concluded by sending
a request to: info@foodsolutions.pro
These Terms and Conditions are valid from January 1, 2023. The manufacturer reserves the right to change them at any time without prior notice.
Pavel Hermann – jednatel
+420 732 779 483
pavel.hermann@foodsolutions.pro
Technical specifications are subject to change without prior notice. The content of these websites is protected by copyright
of Food Solutions s.r.o., according to Copyright Act No. 121/2000 Sb. Information on the website, including text, photographs,
reports, may not be reproduced, transferred, distributed, or stored without prior approval from Food Solutions s.r.o.
Some sections of the website contain logos and exclusive copyrights that are protected by their authors' copyrights.